CUSTOM OR SPECIAL ORDERS

Purchaser can not cancel once an order is placed with the factory for non-stock or special order items. Please check all information carefully before placing an order.  DBM CONTROLS HAS A NO RETURN / NO REFUND POLICY ON CUSTOM OR SPECIAL ORDERS.

RETURNS

Products must be in the original shipping container and have no markings on the container in order for DBM Controls to authorize a return (specification sheets, installation guides and warranty information). Returns must be received within 15 days from purchase date accompanied by the original sales receipt.  All returns are subject to a 30% minimum restocking fee. Cancelled orders are subject to a 30% minimum restocking fee. Purchaser must pay shipping and handling charges on all returns.  DBM CONTROLS WILL NOT ACCEPT RETURNS OF ANY INSTALLED ELECTRIC OR ELECTRONIC PARTS.

WARRANTY POLICY

Products sold are covered by manufacturer’s warranty, and vary greatly between manufactures, please request any specific warranties required. Purchaser will ship defective item to DBM Controls at their own expense.  DBM Controls is not responsible for labor charges of parts or equipment of any kind. 

SAFETY FIRST

Before you begin any repairs or installation on your heating and/or air conditioning systems, consult manufacturer safety warnings and procedures.